Integrity Services

The Customer^® for Healthcare

Integrity Healthcare Services, Inc. partners with healthcare organizations to create a culture where employees, patients and other customers are valued and treated with respect. Our approach:

• Engages and involves leaders, managers and supervisors
• Helps create an environment where employees feel valued
• Improves patient satisfaction and loyalty
• Aligns systems and processes to support service training

The Customer^® is a comprehensive training curriculum that supports positive customer-focused behaviors. Through unique learning dynamics, service skills and attitudes are practiced, rewarded and reinforced.

Why Our Philosophy Is Different

• Structured Follow-Up

  Accountability to practice concepts until new behaviors are formed.

• Managers Model and Coach

  Engages leaders, managers and supervisors to reinforce positive behaviors through supportive coaching.

• Employee Focus

  Enhances teamwork and job satisfaction.

• Self-Leveling Principles

  Principles-based concepts easily applied by everyone in the organization.

• More Than Skills

  Stresses attitudes, motives and values as a key component of service delivery.

Implementation Timeline

What People Learn

All Employees

• To identify and serve internal and external customers
• A simple communication model - G, VAL, HI
• Problem solving skills that support service recovery
• How attitudes, motives and values affect service
• To communicate with different types of people

Leadership, Managers and Supervisors

• To model and coach service behaviors
• A supportive coaching system
• To create a culture where staff feel appreciated
• To recognize and reward customer-focused behaviors
• Strategies for ongoing reinforcement

How Your Organization Will Benefit

Other healthcare clients have mentioned the following benefits:

• Improved employee satisfaction
• Increased patient satisfaction
• Better communication between departments
• Improved managers/staff relationships
• Stronger teamwork
• Employees feel a greater sense of purpose

Invitation to Experience The Customer^®

We invite interested organizations to understand the uniqueness of The Customer^® through a hands-on experience. Once each quarter in Nashville, Tennessee, we host a two and one-half day seminar that you can attend without any investment except travel. Call for upcoming seminar dates and a more detailed agenda.