Integrity Services

Service

The Customer® for Healthcare

Integrity Healthcare Services, Inc. partners with healthcare organizations to create a culture where employees, patients and other customers are valued and treated with respect. Our approach:

  • Engages and involves leaders, managers and supervisors
  • Helps create an environment where employees feel valued
  • Improves patient satisfaction and loyalty
  • Aligns systems and processes to support service training

The Customer® is a comprehensive training curriculum that supports positive customer-focused behaviors. Through unique learning dynamics, service skills and attitudes are practiced, rewarded and reinforced.

Why Our Philosophy Is Different

  • Structured Follow-Up

    Accountability to practice concepts until new behaviors are formed.

  • Managers Model and Coach

    Engages leaders, managers and supervisors to reinforce positive behaviors through supportive coaching.

  • Employee Focus

    Enhances teamwork and job satisfaction.

  • Self-Leveling Principles

    Principles-based concepts easily applied by everyone in the organization.

  • More Than Skills

    Stresses attitudes, motives and values as a key component of service delivery.

Implementation Timeline

Implementation Timeline Graphic

What People Learn

All Employees
  • To identify and serve internal and external customers
  • A simple communication model - G, VAL, HI
  • Problem solving skills that support service recovery
  • How attitudes, motives and values affect service
  • To communicate with different types of people
Leadership, Managers and Supervisors
  • To model and coach service behaviors
  • A supportive coaching system
  • To create a culture where staff feel appreciated
  • To recognize and reward customer-focused behaviors
  • Strategies for ongoing reinforcement

How Your Organization Will Benefit

Other healthcare clients have mentioned the following benefits:

  • Improved employee satisfaction
  • Increased patient satisfaction
  • Better communication between departments
  • Improved managers/staff relationships
  • Stronger teamwork
  • Employees feel a greater sense of purpose

Invitation to Experience The Customer®

We invite interested organizations to understand the uniqueness of The Customer® through a hands-on experience. Once each quarter in Nashville, Tennessee, we host a two and one-half day seminar that you can attend without any investment except travel. Call for upcoming seminar dates and a more detailed agenda.

Featured Healthcare Clients

  • UCLA
  • Baystate
  • Great River
  • Cleveland VA

Testimonial

"Our patient, employee and physician satisfaction scores have all improved.  That's what this process has done for our medical center."

- Chief Operating Officer

Want More Information?

Call 800-646-8347 or email us.

Free Pamphlet

Cover of Creative Ways to Innergize Your WorkplaceDownload a free copy of the insightful pamphlet, "Creative Ideas to Innergize Your Workplace".

Certification

Become a certified facilitator of this process.

2002 Richard Jones Rd., Suite C305 Nashville, TN 37215 | Toll-Free: (800) 646-8347 | Phone: (615) 385-2246 | Fax: (615) 292-3940

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