Achieving Referral Growth
Alignment of Strategy, Sales and Service
Referral development in healthcare today has become increasingly competitive. The skills and approaches that were successful in the past are no longer enough.
Achieving Referral Growth is more than a “referral sales course”. It presents a comprehensive business solution by introducing participants to three skill sets that ensure increased market share and customer loyalty.
Who Should Attend?
This two-day workshop provides valuable insights and practical skills application for new and seasoned marketing professionals, salespeople or clinicians with full or part-time referral development responsibility.
Some of the types of organizations that benefit from Achieving Referral Growth include:
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What Participants Learn
Through highly interactive learning dynamics, participants will learn:
- The power of beliefs
- A positive, values-driven definition of “selling”
- To identify, target and “map” referral sources
- To build strategic business plans for key individual accounts
- To influence a referral decision by using the CARING™ customer-focused sales model
- To gain new referrals and grow share of existing referral sources
- To maintain loyal customers through providing exemplary service
The Learning Process
This structured learning process creates new, automatic referral development behaviors. Follow-Ups reinforce and help sustain knowledge.
Benefits You Can Expect from Achieving Referral Growth
- Strategic Thinking
- Increased referrals from existing and new sources
- Enhanced customer loyalty
- Stronger customer relationships
- Increased market share
- Expanded market penetration
- Increased self-confidence and job satisfaction
Special Manager’s Bonus
Supervisors of participants receive the following coaching support tools to facilitate effective coaching:
- Manager’s Discussion Guide outlining seminar objectives, expectations, key concepts and learning process.
- Pre and Post Seminar Webinar to overview content, follow-up assignments and coaching strategies.
- Coaching Guide for ongoing support.
Want to Learn More?
Click on the button below to view a recent webinar previewing details of this exciting new referral development opportunity.
About Integrity Healthcare Services
For the past 25 years, Integrity Healthcare has helped more than 200,000 healthcare graduates worldwide strengthen service, sales and coaching skills. Our proven processes ensure retention of learning and accountability for application.
Our experience working with providers, suppliers and insurers has provided a unique understanding of the challenges and opportunities of today’s rapidly changing healthcare environment.
For more information about class schedules and fees, call us at 800/646-8347
or complete the form to the right.
Call or write today for class schedules and fees
800-646-8347
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Testimonials
"Our outreach liaisons have great clinical training and experience, but lacked the skills needed for effective marketing and referral development. This course has helped immensely."
Director, Referral Development
"I have so much more confidence now. I know my strategy, I have my account plans, and my calls on existing and new sources have real purpose."
Outreach Liaison