Resources
Articles & Whitepapers
Integrity Healthcare Services Releases "State of Service Culture in Healthcare" Survey Results
Integrity Healthcare Services recently released its original research on the "State of Service Culture". Based on survey results from healthcare professionals across the United States, the results provide a unique picture of customer service from the eyes of healthcare providers. Click Here to download your copy.
Free Whitepapers from Integrity Healthcare Services
Interested in hot topics on healthcare customer service and service culture? Download and read our three whitepapers.
Disengaged staff have a major impact on costs, lost productivity, morale and undermining others' work. Turn disengagement into engagement by creating the right environment. Focus on the right things with your training and it will happen.
Download the entire whitepaper here
Part 2 - Changing People's Service Behavior
Building a culture of strong teamwork, positive attitudes and customer-focused values has been proven to reduce the high cost of staff turnover. The challenge becomes changing behaviors and attitudes. It's possible with the right process.
Download the entire whitepaper here
Part 3 - How Customer Service is Connected to the Bottom Line
Most healthcare leaders don't understand the importance of satisfaction in ultimately driving the bottom line. But, what drives patient satisfaction? It may be a surprise... Download the entire whitepaper here
Webinars
Nashville Healthcare Customer Service Conference Overview
View our webinar describing the upcoming Customer Service Conference on September 29-30 in Nashville. The webinar explains the conference, objectives, agenda and reviews specific items that will be covered.
Click here to view the webinar >>
Which Came First: Satisfaction or Loyalty?
Download the video/audio recording of Which Came First: Satisfaction or Loyalty. Learn more about the patient satisfaction equation, the catalyst that drives loyalty, and leadership's role.
Click here to view the webinar >>
Click here to download the slides & bibliography >>
Generational Diversity as a Customer Service Strategy
The Generational Diversity webinar video/audio recording is now available. Learn about the generations and ways to leverage their differences and similarities in your customer service strategies.
Click here to view the Generational Diversity webinar >>
Click here to request the slides, bibliography & other handouts >>
The ROI of Customer Service
Download the video/audio recording of our recent webinar, The ROI of Customer Service. Learn how to measure your organization's return on investment in satisfaction and service.
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